Question 1

What areas do you cover?

Accepted Answer

We primarily serve Suffolk and the surrounding counties including Norfolk, Essex, and Cambridgeshire. For larger projects, we can travel further afield. Contact us to discuss your location.

Question 2

How long have you been in business?

Accepted Answer

Suffolk Stone and Oak has been transforming outdoor spaces for over 15 years. Our team brings decades of combined experience in landscape design, water features, and natural pond construction.

Question 3

Do you offer free consultations?

Accepted Answer

Yes, we offer free initial consultations for all potential projects. We'll visit your property, discuss your vision, assess the site conditions, and provide expert recommendations tailored to your space and budget.

Question 4

Are you fully insured?

Accepted Answer

Yes, we carry comprehensive public liability insurance and all necessary trade insurances. We're happy to provide documentation upon request for your peace of mind.

Question 5

What types of water features do you build?

Accepted Answer

We specialise in natural swimming ponds, koi ponds, pond-less waterfalls, streams, fountains, and bespoke water features. Each installation is custom-designed to complement your garden and lifestyle.

Question 6

Do you design and build gardens as well?

Accepted Answer

Absolutely! Our garden design service encompasses full landscape transformations including patios, pathways, planting schemes, lighting, and of course, stunning water features as focal points.

Question 7

Can you maintain my existing pond?

Accepted Answer

Yes, we offer comprehensive pond maintenance services including seasonal care, water quality management, plant maintenance, and equipment servicing. Regular maintenance ensures your pond remains healthy and beautiful year-round.

Question 8

What is a natural swimming pond?

Accepted Answer

A natural swimming pond uses plants and biological filtration instead of chemicals to keep the water clean. It provides a chemical-free swimming experience while creating a beautiful wildlife habitat. The regeneration zone contains aquatic plants that naturally filter the water.

Question 9

How long does a typical project take?

Accepted Answer

Project timelines vary based on complexity and size. A simple water feature might take 1-2 weeks, while a full garden transformation or natural swimming pond could take 4-8 weeks. We'll provide a detailed timeline during the consultation.

Question 10

What is your design process?

Accepted Answer

Our process starts with a site visit and consultation, followed by concept designs and detailed plans. Once approved, we handle all aspects of construction, planting, and finishing. We keep you informed at every stage.

Question 11

Do you handle all the work yourselves?

Accepted Answer

We have a skilled in-house team for most aspects of our work. For specialist elements like electrical work or complex structures, we work with trusted partners who share our commitment to quality.

Question 12

Can I see examples of your previous work?

Accepted Answer

Yes! Visit our portfolio page to see photos and details of completed projects. We can also provide references from satisfied clients and, where possible, arrange visits to completed installations.

Question 13

How much does a pond cost?

Accepted Answer

Costs vary significantly based on size, design complexity, and features. A simple garden pond might start from £3,000, while natural swimming ponds typically range from £25,000 to £75,000+. We provide detailed quotes after the initial consultation.

Question 14

Do you require a deposit?

Accepted Answer

Yes, we require a deposit to secure your project in our schedule and order materials. The deposit amount is typically 25-30% of the project value, with the balance payable in stages as work progresses.

Question 15

Do you offer payment plans?

Accepted Answer

We can discuss flexible payment arrangements for larger projects. Payments are typically staged throughout the project, aligned with key milestones.

Question 16

What is included in your quotes?

Accepted Answer

Our quotes are comprehensive and include design, materials, labour, plant sourcing, and basic aftercare guidance. We'll clearly outline what's included and any optional extras so there are no surprises.

Question 17

What aftercare do you provide?

Accepted Answer

All new installations come with aftercare guidance and initial support. For water features and ponds, we offer maintenance packages to keep everything running beautifully. We're always available for advice and support.

Question 18

How do I care for my natural swimming pond?

Accepted Answer

Natural swimming ponds require regular plant maintenance, seasonal care, and water quality monitoring. We provide comprehensive guidance and offer maintenance services to ensure your pond thrives year-round.

Question 19

Do you offer warranties?

Accepted Answer

Yes, we provide warranties on our workmanship and pass on manufacturer warranties for equipment and materials. Specific warranty terms are included in your project documentation.

Question 20

Can you repair or upgrade existing water features?

Accepted Answer

Absolutely. We can repair, renovate, or upgrade existing ponds and water features. Whether it's fixing a leak, upgrading filtration, or adding new elements, we're here to help.

Frequently Asked Questions

General Questions

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The Process

Pricing & Payment

Aftercare & Maintenance

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